Workplace courtesy & digital communication norms, Email, meeting, and phone call etiquette.
First impressions that leave a mark, Art of introductions, greetings, and small talk, Dressing appropriately for various settings
Master formal and informal dining set-ups, Host & guest behaviours at social and corporate events, How to dine with elegance in business settings
Confident posture, eye contact, and gestures, Reading the room: understanding tone and space, Avoiding unintentional negative cues
Responding, not reacting, Practising empathy and tact in conversation, Building respectful, inclusive interactions
